Refund policy

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Return/Exchange/Refund Policy

At For George PTY LTD, we strive to provide you with a seamless shopping experience. If you need to return or exchange an item, we're here to assist.

Refund/Exchange Guarantee:
- You may request a refund or exchange within 30 days of receiving your order.
- Items must be unworn, unwashed, and unused, returned in their original packaging.
- To initiate a return, contact our Support Team at support@forgeorge.com.au for a Return Authorisation Number and return instructions.

Refund Process:
- Refunds will be processed to your original payment method within 5-7 business days upon receipt and inspection of the returned item.
- Shipping costs are non-refundable.

Exemptions:
- Certain items, including made-to-order accessories, tags, are non-returnable unless defective.

Damaged Items:
- If your item arrives damaged, please send photos to our Support Desk for assistance. We may offer a replacement or refund based on the situation.

Shipping Costs:
- You are responsible for return shipping costs; we do not provide return labels.

Address Errors:
- Ensure your address is correct at checkout. We cannot accommodate changes post-shipping. Notify us ASAP of any mistakes.

Delivery Issues:
- If your order is marked as delivered but not received, we may resend the order at our discretion, but refunds are not issued in this case.

Delayed Orders:
- We aim for timely deliveries, but cannot refund orders still in transit.

Clearance Items:
- Items marked as *Clearance* or *Final Sale* are non-refundable unless defective.

Welcome Email Coupon:
- Welcome coupon codes are valid for your second order only and cannot be applied retroactively.

For any questions, contact us at support@forgeorge.com.au.

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